Overall: I have only been using RTA for one year, there are a lot I like about RTA and of course I'm still learning the system and processes along with cleaning up a huge mess left behind by my predecessor where they had been using RTA since 2007. I remember the reason our company went with RTA was the customer support, the willingness of the management to meet and talk with us, and their flexibility to our requests of expanding their product to fit our needs. Their reporting was/is outdated, but they are aggressively making changes to it and improving it. I use about 25% of all the functions of Microsoft Word. With any large software system, there are screens and fields that some business' dont end up using, such is with software. There were many times we asked for something and they ending up delivering those "wish list" items. They continually update, improve and expand their product. Between the price and what you get, I would use and suggest RTA time and time again. Their 7.0 product will help them be a lot more competitive with the big players, it puts them right up to the top. It doesn't come with a huge price tag that says "no changes allowed". ![]() Its not a one size fits all solution, they will fit it to your business. Their turnover rate is low so you end up talking to the same people, and when you call you get a friendly voice not an automated system. The pros with RTA largely outweigh the cons. Overall: As with many products, there's pros and cons.
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